Refund Policy

Last updated August 20, 2026

At PriceTag Pro, we want our customers to be satisfied with their purchase.

1. Subscription plans

PriceTag Pro offers both Monthly and Annual subscription plans. Whichever plan you choose, you are billed at the start of each billing period for continued access, and you can cancel at any time.

2. Cancellations and renewals

You are always in control of your subscription, whether you are on a Monthly or Annual plan.

You can cancel at any time from your billing portal or by contacting us.
Cancelling stops all future renewals — you will not be billed again.
You keep full access to the Service until the end of the billing period you already paid for, whether that period is a month or a year.
Cancelling a subscription will prevent future renewals, but does not automatically issue a refund for a charge that already occurred.

3. 14-day refund policy

We offer a 14-day refund period from the date of purchase. If you are not satisfied with your purchase, you may request a refund within 14 calendar days of the original transaction.

For subscriptions, refund requests must be submitted within 14 days of the applicable transaction (each renewal charge starts its own 14-day window). Refund requests submitted after this period are generally not eligible, except where required by applicable law or approved at our discretion.

4. How to request a refund

To request a refund, please contact our support team and provide:

The email address used for the purchase
Your order or transaction details
A brief reason for the refund request

5. How approved refunds are paid

Payments and subscriptions are handled by Paddle, our Merchant of Record and authorized reseller. Eligible refunds are processed by Paddle to the original payment method where possible. Processing times may vary depending on the payment method and applicable Paddle terms.

Refunds are subject to applicable consumer protection laws and Paddle's refund policies. Nothing in this policy limits any statutory consumer rights you may have.

6. Refund abuse

We reserve the right to investigate cases involving suspected fraud, misuse, chargeback abuse, or repeated refund abuse, subject to applicable law and Paddle's policies.

7. Contact

For any questions regarding refunds, please contact PriceTag Pro through our support channels at support@pricetagproapp.com.